Who are Blue Box Sailing - the people behind sailingexperiencedays.co.uk
Blue Box Sailing is run by a dedicated team of water sports enthusiasts, who are all involved in not only the business side of running Blue Box Sailing, but also getting out on the water and providing the experiences. We are not a broker, or gift activity company selling other peoples products, we use our own boats. If you want to talk to someone in the office regarding any aspect of who we are, what we offer, or how to go about buying an experience gift, please don't hesitate to call on 02380 988 966
Our experiences
All the experiences are aboard Blue Box Sailing's own boats. Our boats and equipment are all licensed for commercial operations and regularly under go licensing inspections and surveys to ensure standards are met. Our staff are all licensed and experienced in operating these boats and are trained to ensure you get the maximum enjoyment out of your day. The experiences are all based out of Southampton, Hampshire. All our gift vouchers come in a gift tin with voucher and information card.
Delivery methods and options
Standard Royal Mail First Class Delivery of experience vouchers is free. Postage on any order can be upgraded to Royal Mail Special Delivery (guaranteed next day Monday - Friday) or Royal Mail Special Saturday Delivery (guaranteed Saturday delivery if ordered before 1pm on the preceeding Friday). The price of Special Delivery on any order is £6.00. The price of Royal Mail Special Saturday Delivery on any order is £10.00. All prices of postage are displayed prior to confirmation of order.
Order processing
Payment for Blue Box Sailing Gifts Orders can be made using a credit or debit card or by cheque or postal order. We are able to accept the following card types: Visa (Credit and Debit), MasterCard, Electron, Maestro or Solo.
When payment is made by credit or debit card, if you order before 1pm, Monday to Friday, your order will be processed and goods despatched the same working day. If you order after 1pm, or on a Saturday, Sunday or Bank Holiday, goods will be despatched the following working day. If there is a problem with despatching your order, we will notify you by phone, or failing that by email as soon as possible. We will only take payment from your card when your order is despatched.
When payment is made by cheque or postal order, your order will be despatched no later than 5 working days after the receipt of your cheque or postal order. If your payment does not clear, you will be notified by e-mail and the order will be cancelled. If you wish to send alternative payment, you will need to create a new order.
Returns
If you are not happy with your purchase and wish to return it, you can return it to us within 14 days for a refund or replacement. If the product is has been damaged in transit or is faulty, we will refund your reasonable return postage costs; in all other circumstances we will refund the purchase price of the product excluding any shipping or packaging costs - however the product must be returned in perfect, unused and re-saleable condition, with any original packaging intact, otherwise we will not be able to refund you. Gift vouchers can be refunded from 14 days up to to 28 days after purchase subject to a £25 administration charge. The voucher code will immediately become null and void and any redemption booking cancelled. Please call the office on 02380 988 966 to notify us if you wish to return your purchase.
Privacy
Blue Box Sailing Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in our privacy statement - see privacy page. We conform to the requirements of the Data Protection Act, 1998.
Spam (unwanted emails)
During the product ordering process you will have the option to opt out of our email mailing list. If you choose to stay on the mailing list, we will only send you emails with special offers and relevant marketing information regarding our own products. Your email address will not be given to any third parties, or be abused by us sending you hundreds of unwanted emails.
Cancelling orders
If you wish to cancel your order, please phone us as soon as possible - we aim to despatch promptly, so please be quick! Call 02380 988 966
Problems with order
If you experience any problems using our online shop, please either email us info@blueboxsailing.com or call the us on 02380 988 966. After you have confirmed and paid for your order, you will be sent a confirmation email from us with a copy of your order and delivery address.
Are my credit card details and personal information secure?
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our online shop links direct into HSBC card processing facilities using encryption technology to enable secure transfer of your personal data over the Internet.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact info@blueboxsailing.com If you would like to discuss any aspects of the security issues surrounding online ordering on www.sailingexpriencedays.co.uk or telephone orders, please don't hesitate to contact Jonathan Bradfield on 02380 988 966 or email info@blueboxsailing.com
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the browsing session. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie simply terminates after a period of time. For instance, by setting a cookie on our site, the user would not have to re-enter any shopping cart information, thereby saving time. If a user rejects the cookie, they may still use our site although shopping cart functionality will be unavailable. If you choose not to use cookies and still would like to purchase a product, we would recommend you contact the office and place a telephone order - please call 02380 988 966
Complaints
If you have any complaints about using Blue Box Sailing's online shop, please email info@blueboxsailing.com or call 02380 988 966 All complaints will be responded to within 24 hours of contact. Please ensure you give a phone number in all correspondence so we can contact you to resolve the problem as soon as possible.
Calling us
Please call the office on 02380 988 966 if you wish to speak to someone regarding any stage of buying a gift from us, either via our website or over the phone. Phone lines are open Monday to Friday 9am till 5pm and Saturday 10am till 1pm. Alternatively, email info@blueboxsailing.com
Under 16's
Any person ordering on this website must be over 16, or have express permission from a parent or guardian.
All contract terms do not affect the your statutory rights. |
